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Terms and Conditions

Our Returns Policy

At Trixie Lixie we want you to be completely satisfied with your purchase every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy:-


If for any reason you are displeased with your purchase, you can return it to us in its original condition and in its original, within 30 days, and we will send you a full refund for the price you paid for the item.

If you are returning an item it is your responsibility to insure the item during postage as we cannot be held responsible for damage during transit by any third party. We highly recommend that you pack your item extremely well.

If you are returning an item because of an error on our part or because it is defective, we will refund your costs in returning it to us. Otherwise you will be responsible for those charges.
 
Please enclose the original receipt for the item.

This returns policy does not affect your statutory rights.
Our returns address is:

25 Gelligaer Gardens
Cathays
Cardiff
CF24 4LT

You can telephone us on:
02920344464

 
Cancelling Your Order
 
The UK's consumer protection, distance selling, regulation allow you to cancel within 7 working days. If you wish to do so then please email us at hello@trixielixie.co.uk with your order number and your instructions to cancel. Or you can cancel in writing: Send your cancellation, including your order number to
 
25 Gelligaer Gardens
Cathays
Cardiff
CF24 4LT
 
If you have already received your order items from TrixieLixie then please follow the guidelines under returns.
 
Ordering
 
We aim to ship all items within one to two working days of receiving your order, though we cannot guarantee this (UK regulations allow the supplier thirty days to dispatch goods). We try to keep as much as possible in stock, if an item is out of stock the website should automatically inform you[!]. If this technology doesn't work, we will email you to tell you.

We will send you an email to confirm your order has been received. Once your order has been processed you will be notified by email on its dispatch.

Price and availability information displayed on the Trixie Lixie web site are subject to change without notice.

Delivery Charges
Our delivery charges for posting to both UK and abroad.
Standard delivery £2.75
UK Royal Mail Special DeliveryTM Next Working Day £7.00
Europe [8-10 days] £6.00
Rest of the World [12-14 days] £11.00
 
Some particularly heavy items may require a higher shipping charge. Overseas parcels over 750g will be charged extra.
You will be advised of any additional postage costs by email before items are shipped.

We start processing parcels for UK Royal Mail Special DeliveryTM Next Working Day at 2.00pm. This allows us time to package the parcels and get them to the Post Office before it shuts. In order to get next day delivery please place your order before 2.00pm. Any orders placed after this time will be rolled over to the following working day.

Please remember that the UK Royal Mail Special DeliveryTM is not guaranteed to arrive on a Saturday. It only guarantees to deliver on the next working day ie Monday - Friday.

We take parcels to the post office at 2.30pm. Orders received after this time are posted the following working day.

UK Royal Mail Special DeliveryTM  requires your signature, so please be available for the postman. If not, they will return it to the local post office.

Lost Parcels

There may be a delay in the delivery of your parcel. This is not within our control.
Our parcels are delivered by Royal Mail.

In our experience, most parcels turn up eventually.

In the event of your parcel not being delivered, we ask you to wait 15 working days [30 working days Europe/Rest of the World]. If the parcel has not arrived by this time, will will refund your order.

If the parcel turns up after this point, we ask you to do the right thing and let us know.

Cookies

Our shopping cart will create a cookie on your computer, this cookie only stores the items in your basket and no other personal information. Once your order is complete this cookie is destroyed.

Your personal information

The only information you are required to provide each time you shop are your credit card details and a delivery address. The credit card details are processed online by  PayPal or Sage Pay, who are 100% secure and PCI Compliant.

SagePay allows you to pay for goods, securely, with a normal credit or debit card. Card details are entered on a secured page and they are transferred using SSL technology. SagePay security policy http://www.sagepay.com/security_policy

We at TrixieLixie do not have access to your credit card details. We do this for your security and peace of mind.

You can rest assured that we shall never pass your personal details on to any third party.

Pricing.
 
All prices are stated in pounds sterling. Prices are exclusive of delivery charges. In the event that you order an item and the price published on the Site was incorrect for any reason we will contact you to let you know the correct price and ask you whether you still wish us to fulfil your order at this price. 

All fabrics are priced in 1/4 metre lengths.
All trims, elastic, lace, bias binding etc are priced in 1 metre lengths.
 
Intellectual Property
 
The content of the TrixieLixie website are protected by copyright. You may not reproduce, modify, copy or distribute any of the materials or contents without written permission from TrixieLixie.
 
Complaints
 
We value your custom and hope that your total experience, from browsing and ordering to receiving the items you requested, is of high standard. We hope that you will return again and even recommend us to your friends and family.
 
All complaints should be emailed to hello@trixielixie.co.uk.
 
We aim to deal with any complaint in a confidential and effective manner within 7 days or receiving it

Contact Us
 
The best way to contact us is by Email or telephone.

Email us at hello@trixielixie.co.uk and we will try and get back to you as soon as possible.

or give us a call on 029 20344464.

General
 
TrixieLixie takes great care to ensure that items are described on our website as accurately as possible. However slight variations may occur, due to photographic imagery.

Please note that all photographs and illustrations are representative only. All measurements are approximate.
 
Sorry but we only send samples of those fabrics we specifically mention in the product desription.
 
TrixieLixie.co.uk is the property of Stewart Lucas trading as TrixieLixie.
For more information please contact via hello@trixieLixie.co.uk.
 
TrixieLixie fabric and haberdashery boutique    Copyright © TrixieLixieTM Specialist sewing pattern, dressmaking
and quilt fabric shop
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